We will guide you on how to remove OTP authentication through our customer support team.
-Lost recovery key of Google authentication (OTP)
-Lost or change mobile device with Google authentication installed
-Google authentication error
If the OTP authentication needs to be removed due to the above circumstances, please submit the following documents to the customer support team.
1. Sakura NFT Account (Email):
2. Front of ID CARD (Passport) with KYC verification completed
* Please let us know if you have not completed KYC.
3. Photo of holding ID card and memo (Handwritten name, Sakura NFT, date of submission) in hand
If the information what you sent is not enough or not matched, we will ask you to provide information again in proper. In this case, will take more time to complete.
*If you have any further inquiries, please contact our customer support team.