Coins that have already been withdrawn cannot be recovered or canceled.
*If the withdrawal is completed on the platform, the asset has already been transferred to the blockchain network of the corresponding cryptocurrency. For this reason, it is impossible to cancel and collect withdrawals of cryptocurrencies that have been withdrawn.
Please note the following when withdrawing cryptocurrency from SAKURA NFT.
- When adding a withdrawal address, double check that the wallet address you entered is the same as the wallet address you want to deposit to.
- Please make sure that the wallet address you want to deposit supports the Ethereum mainnet. We support Ethereum mainnet.
- If you can contact the platform where your cryptocurrency was incorrectly deposited, please inquire about the recovery process for cryptocurrency deposited through that platform.
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*If you have any problems, please feel free to contact our customer support team.