We will explain the case in which the status of the account being used is set to Withdrawal Suspended.
Case 1. If you have changed the password for your account
Case 2. When the status of the account is changed at the request of the user
Case 3. When abnormal access to the user account is detected by the platform security policy
[Unlock Schedule]
Case 1 : for 24 hours
Case 2, 3 : Until the user's unlock request
*If you would like to change your account status to normal, please contact our customer support team following the instructions below.
STEP 1. Please fill out your account information in the form below
- SAKURA NFT Email Account:
- Name:
- ID Number:
STEP 2. Please submit an image of the part of your ID card where your face is visible.
[if ID Card]
[if Passport]
STEP 3. Please submit your ID, documents, and a photographed image that clearly shows your face.
[if ID Card]
[if Passport]
You can contact the customer support team right now by clicking the icon below.
