Your Real-name authentication(KYC) may have the following problems:
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Incorrect nationality or name. The first line filling in the family name, the second line filling in the name.
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Incorrect format of the third photo. The photo needs to hold the ID card and a handwritten note which includes: name, date, and "SAKURA NFT" and needs to show the whole face and arms.
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Incomplete or unclear ID card picture information.
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One ID card can only authenticate one account.
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Please make sure the required contents of your valid document is clearly recognizable, support JPG/PNG/JPEG formats only. The size couldn't be more than 8MB.
Link: [How to Complete identity verification]
*If you have any further inquiries, please contact our customer support team.
